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SHIPPING, PICKUP, RETURNS & CANCELLATION POLICIES  FOR SILLY CHICKEN

Effective Date: August 23, 2026

 

Location: Sherwood Park, Alberta, Canada

 

Website: sillychicken.ca

 

Because everything we create involves a touch of slow-craft love from personalizing your hand-embroidered name sweaters to sorting through our curated upcycled fabrics, we take real care preparing your packages and events. Below you will find everything you need to know about how we get your cozy orders from our home to yours, our return guidelines, and our workshop rules.

 

1. LOCAL PORCH PICKUP (SHERWOOD PARK, AB)

Are you local to the Edmonton or Sherwood Park area? Skip the shipping fees and pick up your order directly from us!

  • How to Select It: Choose the "Local Pickup" option at checkout instead of shipping. This will automatically waive all delivery fees.

  • Processing Time: Once your order is complete (including custom embroidery time), you will receive an email, text, or Istagram notification stating your order is "Ready for Pickup."

  • Pickup Instructions: Your confirmation email will include our exact pickup address in Sherwood Park, along with instructions on where to find your clearly labeled package on our secure pickup porch.

  • Pickup Window: To help us keep our inventory moving, please arrange to collect your package within 14 days of receiving your pickup notification.

 

2. ORDER PROCESSING & SHIPPING

  • Ready-to-Ship Items: Our non-custom clothing blanks, upcycled pants, and Silly Supplies (like our Flower Dotters) are packed up and shipped or ready for pickup within 2–3 business days.

  • Custom Embroidered Sweaters: Because your little one's name is hand-stitched stitch by stitch, personalized items require a longer turnaround. Our standard production window is 2–3 weeks before shipping or pickup. (Note: This timeline may increase during peak holiday seasons, which will always be noted on our website banner).

  • Shipping Rates: Calculated automatically at checkout based on your delivery address and package weight.

  • Delivery Estimates: Standard shipping within Alberta usually arrives within 2–5 business days after it leaves our hands. Cross-Canada shipping generally takes 4–9 business days. Tracking links are provided via email when shipped.

  • Bundled Delivery: If your order contains both a ready-to-ship item and a custom sweater, the entire order will ship together once the custom embroidery is complete.

  • Damaged or Lost Packages: We wrap every order safely to ensure it handles transit beautifully. If your package arrives significantly damaged, or if your tracking status shows "Delivered" but your parcel is missing, please contact us within 5 days of the listed delivery date. We will gladly help you open an investigation with the postal carrier.

 

3. RETURN & REFUND GUIDELINES

Due to the custom, personalized, and upcycled nature of our products, Silly Chicken operates with a basic no returns policy.

  • Custom Embroidered Items: All custom hand-embroidered name sweaters and apparel items are final sale. We do not accept returns, exchanges, or cancellations once embroidery work has begun. Please note that minor variations, imperfections, and differences in embroidery are a natural part of handmade items and are not considered defects.

  • Quality Workmanship Guarantee: We stand behind the craftsmanship of our items. In the rare event of a structural defect (such as an issue with garment construction during initial care) or a spelling error on our part that differs from your submitted text, please contact us within 7 days of delivery so we can immediately review the issue and make it right.

  • Upcycled Clothing: All upcycled items are uniquely crafted from pre-loved materials and are sold as final sale. Minor fabric wear, vintage character marks, and shade variations are inherent to upcycled textiles and are not considered manufacturing defects.

  • Silly Supplies & Blank Sweaters: Unused, unaltered supply sets and completely blank sweaters are the exception to the rule. They are eligible for return or exchange within 14 days of delivery or local pickup. Items must be in their original, un-stitched condition, and the customer is responsible for all return shipping costs.

 

4. SLOW-CRAFT WORKSHOPS & EVENT CANCELLATIONS

When you purchase a ticket to one of our live embroidery workshops, you are reserving a physical seat and specialized crafting supplies that we prepare specifically for you ahead of time.

  • Cancellation Window: To receive a full refund or transfer your ticket registration to a future workshop date, you must notify us at least 48 hours prior to the scheduled workshop start time.

  • Late Cancellations & No-Shows: Cancellations made with less than 48 hours notice, as well as failure to attend the event on the day of the class, are non-refundable and non-transferable, as material preparation costs and seat availability cannot be recovered.

  • Event Cancellation by Silly Chicken: In the rare event that we must cancel a workshop due to illness, severe Alberta weather, or unforeseen emergencies, you will be issued a 100% full refund or given the immediate option to transfer your seat to a rescheduled date.

 

5. HAVE QUESTIONS?

To report a genuine order issue, a workmanship concern, or to ask a question about an upcoming workshop date, please reach out via our website contact form or official Silly Chicken email with your order details.

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